Curbside - Aurora Public Library

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The Aurora Public Library DIstrict is open for curbside hold pickup. Customers can place items on hold from home. Once your items are available for pickup, we will notify you when holds are ready to schedule a pickup time.

Please note, we will adjust our plans as things continue to develop. Thank you for your patience with extended waiting periods during this time!

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Hours

Drive-thru service at Santori Library and Curbside Pickup service at Eola Road Branch and West Branch are available:

Mondays: 10 a.m. - 6 p.m.

Tuesdays: 10 a.m. - 6 p.m.

Wednesdays: 10 a.m. - 8 p.m.

Thursdays: 10 a.m. - 8 p.m.

Fridays: 10 a.m. - 6 p.m.

Saturdays: 10 a.m. - 6 p.m.

Sundays: CLOSED

How It Works

1. Place items on hold using the library website and select a pickup location. Curbside/drive-thru hold pickup will be available at all three library locations.

2. Once your items are available for pickup, we will notify you.

3. At your scheduled pickup time:

Santori Library: Enter the drive-thru lane.
Eola Road Branch: Park in a designated pickup area and text your name to (630) 415-0199.
West Branch: Park in a designated pickup area and text your name to (630) 415-0197 or call (630) 264-3620.

*Please note: After you text the numbers provided for Eola Road Branch or West Branch, you will receive a welcome message with a link. Please click on the link and follow the instructions.

4. Library staff will deliver materials in disposable bags with no direct contact:

By placing them in your trunk or through the passenger-side window at Eola Road Branch & West Branch.
Through the pickup window at Santori Library.

Click on an image to view an interactive map of curbside hold pickup and public computer appointment entrances at each location!

Eola Road Branch

Santori Library

West Branch

FAQs

I returned my materials, but I still see them on my account.

Please allow at least 7 days for items to be checked in. Don’t worry, all late fees are waived during this period!

Can I bring my own bags?

No need! We'll bag the books up for you!

Should I wear a mask?

Customers are encouraged to wear masks when picking up their materials.

Why can’t I return my materials at the curbside/drive-thru pickup?

To safeguard the health of our customers and staff, library materials will be delivered with no direct contact. Please use library book drops for returns to ensure the process of quarantining items runs smoothly!

How can I check out my holds?

Staff will ensure your materials are checked out to you prior to your pickup time.

When is the due date?

Items checked out prior to July 13, 2020 will have a due date of October 31, 2020. Since July 13, we have returned to our normal lending periods, which depend on the item type. Find lending periods here, and please note that all late fees are being waived at this time.

How soon can I expect to pick up my requested materials?

Wait times will depend on availability. After you place your hold, please allow at least one week for staff to quarantine and process materials.

I don’t have a library card. Can I place items on hold?

You can register for a library online. Get started here!

Can I still donate items?

At this time, we will not be accepting donations until further notice.

Safety Precautions

Staff will wear gloves and face coverings to ensure their safety as well as that of our customers. Library materials will be delivered in disposable bags with no direct contact.

Home Delivery Program

The Aurora Public Library Outreach Services Department (OSD) is pleased to announce the expansion of the homebound delivery program. This “no contact” delivery service is now open to Aurora residents who meet any of the following criteria:

Illness, injury, or physical handicap regardless of length of time
Customers who previously visited the Bookmobile as their primary library branch
Customers previously served at lobby stops
Vulnerable population (self-professed)
Lack of reliable transportation
Reside more than 2 miles from any branch

Using the Mini B, this is strictly a drop-and-go holds delivery service. After determining qualification for the program, customers will place their own holds via phone or website, with a limit of 10 items per delivery. When the holds have arrived, OSD staff will contact the customer to arrange the delivery date and window of time. Items will be placed in disposable plastic bags and left at the customer’s front door. At this time, returns will not be picked up due to space limitations in the Mini B and the need for quarantine.

For any questions or concerns about home delivery, please contact the Outreach Services Department at 630-723-2705.

Other Available Services

Find online resources, 24/7 access to the digital library, databases, and virtual programs. Don’t have a library card? Don’t worry! You can sign up online. To find all our resources to use from home, visit www.aurorapubliclibrary.org/At-Home.

Call or visit our website to make a one-hour appointment to use a public computer, print, scan, or fax at the library. For more information visit, www.aurorapubliclibrary.org/computer-appointments.

Register for an appointment online or by phone to browse the library's collection in person. For the safety of our customers and staff, appointments are limited to one hour per day. For more information, please visit www.aurorapubliclibrary.org/browse-go.

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